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February 2, 2023

Racial bias and 911 calls: Montreal police train dispatchers to focus on facts

When someone calls 911 to report a crime, a dispatcher has just seconds to react. When all goes to plan, police will be on their way in a matter of moments, ready to respond to an emergency. However, the responding officer will only have seconds’ worth of information to work with, and sometimes, that caller’s information is affected by racial bias, experts say. Source

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